"A dedication to excellence." Philips Lighting Electronics fulfills this commitment every day, providing customers with innovative, high-quality products, superior design/engineering support, streamlined logistics, and first-rate sales representation covered by an experienced team of associates and an extensive network of sales agents nationwide.
Before calling or emailing us, please refer to the individual product pages or the following areas of online support for immediate answers to your questions.
Date Codes
There is a detailed pdf with information on the new Philips Advance date code format as well as information on how to read date codes from older products. The new date code was introduced in 2006 and gradually is being phased-in. It eventually will replace older date code formats on products.
Get Date Code PDF
Product Catalog (Technical Data Sheets)
View technical information on our products including wiring diagrams, electrical specs and dimensional information. Search by catalog number or other electrical criteria.
Go to catalog...
Installation
Currently, we have our installation/retrofit instructions available in PDF format for our fluorescent electronic and magnetic ballasts. These are the instruction sheets that typically come packaged with our ballasts.
Get electronic ballast instructions...
Get magnetic ballast instructions...
Dynamic Cross Reference
Up-to-date cross references to find an equivalent Philips Advance ballast. Also includes a Philips Advance obsolete-to-current lookup.
Go to cross reference...
Warranty Pages
View the details of our product warranty, learn more about the Plus 90 Lamp/Ballast warranty or submit an online request for ballast replacement under our warranty. (Note: The online request is for end user customers only, NOT for distributors, OEMs or sales agents wanting to return product for credit.)
Go to warranty...
Frequently Asked Questions
Quickly search for answers to technical and general questions we've compiled in our growing database.
Go to FAQs...
Product Specifications
Ballast specifications sheets for a variety of our products. Ideal for lighting specifiers to include in submittal packages.
Go to specs...
Literature
Check out all the Philips Advance product literature for easy access to product and technical information in brochures and product bulletins.
Go to literature...
Product Finder
Not sure what product to use? Search by application, ballast name or type of product.
Go to finder...
Environmental
Frequently asked environmental questions, ISO certifications and more.
Go to environmental...
A customer sale does not conclude at the time of purchase. For over 65 years, we have prided ourselves on the superior follow-up support that we offer our customers after a sale:
- Our professional team of Customer Support representatives offer assistance with such activities as order placement, order tracking, and expedited shipping as well as handling inquiries ranging from pricing and availability to catalog information and returns.
- Our knowledgeable team of Technical Support experts provides assistance with application questions, troubleshooting issues, and warranty matters.
- Our proactive media follow-up activities and innovative co-marketing initiatives further insure that the range of customer needs are successfully covered post-sale.
Standing behind the industry's most reliable and dependable products, our team of knowledgeable experts are on call to help ensure that every interaction with us results in the utmost level of customer satisfaction.
Customer Support
Hours of Operation: 6AM - 8PM CST
US Toll Free: (800) 372-3331
Outside US: (847) 390-5000 Option#1
Distributor Orders Fax: (847) 390-5364
OEM Orders Fax: (847) 390-5353
International Orders Fax (847) 390-5366
Media Relations
Susan Bloom, Director, Corporate Communications
(732) 563-3517
Email: susan.bloom@philips.com
Technical & Warranty Support
Hours of Operation: 7AM - 6PM CST
US Toll Free: (800) 372-3331 Option#2
Outside US: (847) 390-5000 Option#2
Fax: (847) 768-7768
Email: tech.service.rosemont@philips.com
Marketing
Email: advance.marketing@philips.com
Inside Advance eCommerce Support
Email: support.insideadvance@philips.com